Keep consultation notes, doodles, and photos in a single, online document that can be viewed any time by a client or consultant. Drop-in new content before and during an online meeting.

Free more time for consultants to deliver billable work each day using online meetings. Get every consultant using the right combination of hardware and software.

Have your consultants reach customers personally without scheduling online meetings or making telephone calls. Personal greeting videos are the perfect way to reach customers in an imperfect world.

Get more eyes on a single client. Allow practice managers to see the status of every service being delivered while consultants can collaborate in real-time to complete tasks.

Have an on-demand workforce perform repetitive admin tasks such as updating website content, sending out customer surveys, and replying to messenger.

E-reception creates a welcoming and safe environment for everyone by allowing visiting clients and consultants to self-check-in using a touch screen device.

We will ask you a few questions and book your first free session, at a day and time that suits you. We refer to our sessions as 'friction tune-ups'.

Decide if you prefer a monthly or quarterly plan. You can pay US$500 per month for two sessions. Or you can pay three months in advance and get six sessions at a 10% discount. We will prepare and send you an invoice. Once we confirm payment you can book the sessions online at a day and time that suits you.

We accept debit and credit cards (Amex, Visa, and Mastercard) or PayPal.

Customers have awarded us a near-perfect five-star rating on trust pilot. Remember, your first session with us is free and ought to give you a gauge of our abilities.

Yes. If it is your first paid session we throw in a free printed copy of the book. The shipping of the paperback edition is free. Ask us to share with your team 30-days free access to the digital edition. Access to our download resources is free.

Each time you book, you can choose the type of session you’d like delivered. We will also ask you to detail the friction point you would like to solve in your business. You will have an opportunity to provide a description and links to documents. It takes approximately three minutes to make a booking online.

Everything you need to do is covered when you get started. While it is helpful to download and complete the first few slides of the playbook, it is not essential.

During the session, all ideas are demonstrated in a playbook. The playbook is a Google Slide and contains a history of renderings and ideas in one place. The playbook can be accessed anytime.

If necessary, we prepare lesson notes in the playbook before the session starts. It is a good idea to watch this explainer video.

Immediately. We implement improvements during the tune-up. The design thinking is captured in a playbook. After the session, we provide a one-page report to remind you what action to take next.

Build customer profiles, write product factsheets, strike a shared belief, and design customer flows. We review your scripts. Change a word, a button, a subject-line. Or you can ask us to work on a broader piece, like writing a product fact sheet or creating a brand guideline.

Yes. In addition to your website, we can tune-up applications you are using like MailChimp.

Almost. Most attendees find one hour to be a comfortable length of time. However, we allow an extra hour in case you need it.

Any number. For practical reasons, we suggest no more than five. That allows enough time for equal participation. Invite staff, shareholders, key suppliers - anybody responsible for rolling out the 4Qs.

Yes. You can record the session yourself, or we can do this for you. Anyone who didn't attend the tune-up can watch the video.

The session is held over Google Hangouts or Zoom. To join, a link will be provided to the attendee to join the session. The link can be shared with others who wish to join.

The session is held over Google Hangouts or Zoom. To join, a link will be provided to the attendee to join the session. The link can be shared with others who wish to join.

Choose from any of the following time slots Monday to Friday. For Australia, we offer after-hours on weekdays.

US: 8-10AM

SG: 2PM-6PM

AU: 2PM-9PM

An internet connection of 10MPS or more, for both upload and download. Check performance now using this free tool.

Call your service provider. Ask them to increase the connection speed.

A portable or desktop computer (Mac or PC) is all that is required to join the session. However, we recommend a set of earphones with microphone pickup, and a web camera to share video feed of yourself.

If you elect to use Zoom, install Zoom on your personal PC.

Yes, but it’s not recommended. The experience is suboptimal. Smartphones will need google meetings or Zoom installed prior to the session starts.