Tune-ups are scheduled online. No limit is placed on the number of people who can attend.

Each Tune-up is a single session lasting one to two hours. Tune-ups can be scheduled Mon-Fri during business hours. Tune-ups can be scheduled up to three months from the time the fee is paid, after which time the fee is forfeited.

The fee is US$500 for two Tune-ups, pre-paid and inclusive of all expenses. In special circumstances, the fee may be waived. Fees are refundable up to 48 hours before the Tune-up starts, less expenses paid. Reschedule a Tune-up 48 hours before the tune-up starts without penalty.

For a six-pack plan, the fee is US$1,500 (less 10% discount). The fee is pre-paid and inclusive of all expenses. Fees are non-refundable. Reschedule a Tune-up 48 hours before the tune-up starts without penalty.

Payment is via debit and credit cards (Amex, Visa, and Mastercard) or PayPal.

A free printed copy of run_frictionless is available with the first purchase of a single tune-up and with each purchase of a six-pack plan. Each Tune-ups includes a one-page report.

Attendees are advised to arrange an internet connection of 10MPS or more, for both upload and download.

A set of earphones with a microphone pickup is required. A web camera to share video feed of yourself is recommended.

The Tune-up is held over Google Hangouts or Zoom. To join, a link will be provided to the attendees to join the Workshop. The link can be shared with others who wish to join.

Attendees are permitted to record a screencast of the Tune-up using an application of their choice.

48 hours after a Tune-up, attendees will receive a report summarizing the key points highlighted during the Tune-up.

Workshops can be scheduled in person or online. No limit is placed on the location. No limit is placed on the number of people who can attend.

Workshops have a two-week lead time, during which time, we will ask you to share a variety of digital assets. Sharing assets will help us get to know your organization better.

Workshops are conducted across two consecutive days; two sessions per day. Dates can be scheduled Mon-Fri during business hours.

The Workshop can be scheduled up to 90 days from the time the fee is paid, after which time the fee is forfeited.

The fee is US$3,450, pre-paid and inclusive of all expenses including room rental. Fees are refundable up to 48 hours before the Workshop starts, less flight and travel expenses paid. Reschedule a Workshop 48 hours before the session starts without penalty.

Payment is via direct bank transfer.

A number of paperback editions of the book run frictionless are shipped free of charge. Additionally, e-books are made available.

Attendees who intend to participate in the Workshop online are advised to arrange an internet connection of 10MPS or more, for both upload and download. A set of earphones with a microphone pickup is required. A web camera to share video feed of yourself is recommended.

The Workshop is held over Google Hangouts. To join, a link will be provided to the attendees to join the Workshop. The link can be shared with others who wish to join.

Attendees are permitted to record a screencast of the Workshop using an application of their choice.

Friction Tests are completed within two weeks upon which time a written report and video report are delivered. A Friction Test commences within one week of the payment.

The research objective is fixed to measure friction. The Client is not required to draft or review survey questionnaires. The Client can customize the customer profile and competitors mystery shopped.

Five competitors can be designated from English-speaking countries. If more competitors are required, additional mystery shops can be ordered.

All customer interactions are measured from the moment a customer arrives at the shop front to the time they make a transaction and become a customer.

In-person interactions are not measured. Only online channels are measured including telephone, email and live chat. Does not cover advertising or social media to reduce the number of variables. Does not include making a transaction.

Benchmark all competitors using friction scores. However, it is possible not all competitors will respond to an inquiry from our mystery shop. Intel gathered from this competitor is limited to desktop research only. We make contact through every possible channel and allow competitors 24 hours to reply.

It is possible competitor(s) may prove unsuitable for research purposes Competitor must offer a product or service to match the customer profile. If unmatched, the competitor(s) is dropped from the research, as intel from this competitor is likely to skew results.

The fee is $2,950 or US$4,950 depending on the package chosen. The fee is pre-paid and inclusive of all expenses. The fee is not refundable.

Payment is via PayPal or direct bank transfer.

A free paperback edition of the book run frictionless is shipped free of charge. Additionally, online copies are made available. Free copies are only available for paid friction tests.

For paid friction tests, the results of the test are kept confidential. The report and datasets belong to customer and run_frictionless waive any rights of ownership over both assets. For free friction tests, the report and datasets belongs to run_frictionless.